If you have any problem with sending/receiving emails please check the following before sending a support request.
1) Check if your are using correct user name and password.
2) Make sure that Email account has enough disk space to send/receive emails (for those with cPanel access)
3) Check if domain on which you are having email issues didn't exceeded allocated Disk Quota (for those with cPanel access)
4) Check if you have the correct email configuration:
Below are the common settings for sending/receiving mail through outlook.
Display Name: Your Name
Email Address: email@example.com
Incoming Mail Server Type: POP3
Incoming Mail Server: mail.yourdomain.com
Outgoing Mail Server: mail.yourdomain.com
Account Name: firstname.lastname@example.org
Password: E-mail account's password
6) Make sure that you have enabled "My Server Requires Authentication" checkbox in Email properties >> Server options. You can't send emails if it's Disabled.
7) If you are getting SMTP server not responding errors while sending emails:
Many ISP's blocking SMTP server port 25 due to spamming issues.
In these instances, when you try to send mail via your hosting account (mail.yourdomain.com) you will get timeout or No response errors.
We suggest you to call your ISP and try sending via your ISP's SMTP server instead of your mail.yourdomain.com
8) Check if you can login to webmail
to see if you can send/receive emails.
If you have checked all above simple steps and find you are unable to solve the problem please call us at 360.637.8047 Be sure you have your domain login and password for the email account you are having problems with.
We appreciate for checking above simple steps before calling.