What?

 
 
 
 
 
 
 

Web-based eMail Access
Lately, we've received a request from a few customers: Can you put the information to access the web-based eMail on the support page so we don't have to remember it? Sure!

http://yourdomain.com/webmail/

When prompted, the username would be the FULL e-mail address for that account, and the password would be the password established at the time we created the account.

 
  Accounting

All user accounts are pre-paid on a yearly basis. Payments can be made via Check, made payable to:

Pinacle Consulting
618 W Market St
Aberdeen, WA 98520

There is no refund for unused portions of your yearly fee.
......................................

 
 

  NEWS

 
  NOW

At this time, all network services are operating properly.

Mail Servers: Up
WWW Servers: Up
SQL Servers: Up
FTP Servers: Up
User Interfaces: Up

 
 

Control Panel Access (cPanel)
For those customers responsible for maintaining their own website, you will be using cPanel to manage and maintain the site. Many tools are available under cPanel to provide you with a pleasant user experience. cPanel access can be had by visiting:

http://yourdomain.com/cpanel

When prompted, the username and password are those provided to you when we established your account. If you have lost your information, please send an eMail to the system administrator and supply your phone number so we can call you to verify your identity.

 
 
Other Payment Options
Solution Graphics
 
  Maintenance

System maintenance: Upgrades and backups are always executed after midnight on weeknights. Rarely, a larger project is done over the weekend.

Site maintenance: Every effort is made to process site maintenance items within 48 hours of receipt of materials. Sometimes, we get backed-up -- if you have an immediate need, please let us know.

Customer Appreciation

Puget.NET is a tool of Pinnacle Consulting, our multi-capability service company which provides superior computer consulting and repair services, as well as electronic engineering and repair services for unique items.:

Some would say that we're a unique company, since we don't subscribe to the theory that "the customer is always right..." Rather, we subscribe to the theory of The Golden Rule: Treat others as you would be treated.

You hire us to do a job for you, and we treat your business with the same care and concern as we would our own.

Now THAT makes sense!

 
 

eMail Problems...

If you have any problem with sending/receiving emails please check the following before sending a support request.

1) Check if your are using correct user name and password.

2) Make sure that Email account has enough disk space to send/receive emails (for those with cPanel access)

3) Check if domain on which you are having email issues didn't exceeded allocated Disk Quota (for those with cPanel access)

4) Check if you have the correct email configuration:

Below are the common settings for sending/receiving mail through outlook.

Display Name: Your Name
Email Address: user@yourdomain.com
Incoming Mail Server Type: POP3
Incoming Mail Server: mail.yourdomain.com
Outgoing Mail Server: mail.yourdomain.com
Account Name: user@yourdomain.com
Password: E-mail account's password

6) Make sure that you have enabled "My Server Requires Authentication" checkbox in Email properties >> Server options. You can't send emails if it's Disabled.

7) If you are getting SMTP server not responding errors while sending emails:

Many ISP's blocking SMTP server port 25 due to spamming issues.

In these instances, when you try to send mail via your hosting account (mail.yourdomain.com) you will get timeout or No response errors.

We suggest you to call your ISP and try sending via your ISP's SMTP server instead of your mail.yourdomain.com

8) Check if you can login to webmail

http://www.yourdomain.com/webmail

to see if you can send/receive emails.

If you have checked all above simple steps and find you are unable to solve the problem please call us at 360.637.8047 Be sure you have your domain login and password for the email account you are having problems with.

We appreciate for checking above simple steps before calling.

 
  Other Support Items?

Do you have other support items that you'd like to see on this page? Drop me a line at admin@puget.net and I'll review your request. If your request seems useful to others and doesn't violate the security of our site, we'll put the information here for everyone's benefit!

Other Support Items?

Do you have other support items that you'd like to see on this page? Drop me a line at admin@puget.net and I'll review your request. If your request seems useful to others and doesn't violate the security of our site, we'll put the information here for everyone's benefit!

Other Support Items?

Do you have other support items that you'd like to see on this page? Drop me a line at admin@puget.net and I'll review your request. If your request seems useful to others and doesn't violate the security of our site, we'll put the information here for everyone's benefit!

We Support...

The work of the American Red Cross. Volunteer today!

 
 

©2007 Pinnacle Consulting                  Puget.NET is a division of Pinnacle Consulting